Refund policy
Refunds & Returns Policy
Due to the nature of the products supplied by Retatrutide Store.co.uk, we operate a strict no returns policy on research-use products once an order has been dispatched.
All products sold on this website are intended strictly for research purposes only. To protect product integrity, safety, storage control, hygiene standards, and chain-of-custody requirements, we are unable to accept returned products.
No Returns
We do not accept returns on research chemicals, peptides, vials, pens, liquids, temperature-sensitive products, or any other research-use products once they have been dispatched.
This policy is in place to ensure product safety, prevent tampering concerns, maintain storage integrity, and comply with appropriate research handling standards.
Products cannot be returned due to change of mind, incorrect product selection, duplicate orders, customer error, or because the item is no longer required.
Please ensure you are ordering the correct product before completing your purchase.
No Cash Refunds
All sales are final once an order has been placed and processed.
Unless a monetary refund is required by law, any approved refund will be issued as store credit only. Store credit can be used towards future orders on Retatrutide Store.co.uk.
Store credit has no cash value, cannot be transferred, and cannot be exchanged for a cash refund.
Exceptions – Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, you must contact us within 24 hours of delivery.
To review your claim, we may require:
Photographic evidence of the issue
Your order number
Details of the product received
Photos of the packaging, label, and contents
Any relevant delivery or courier information
Once your claim has been reviewed, we may offer a replacement or store credit where appropriate.
Refunds will not be issued unless legally required.
Temperature-Sensitive Products
Some products may be sensitive to temperature, handling, and transit conditions.
Once dispatched, we cannot accept returns on temperature-sensitive research products, as we cannot verify how the item has been stored, handled, opened, or exposed after delivery.
This protects the integrity of our products and ensures that returned items are never resold.
Order Accuracy
It is the customer’s responsibility to ensure all order details are correct before completing checkout.
We are not responsible for customer errors, including:
Selecting the wrong product
Ordering the wrong quantity
Entering an incorrect delivery address
Placing a duplicate order
Failing to review the order before payment
Once an order has been processed or dispatched, we may be unable to cancel or amend it.
Shipping Issues
Once an order has been dispatched, responsibility may depend on the shipping method and protection selected at checkout.
Standard Delivery: We are not liable for lost, missing, delayed, stolen, or incorrectly delivered parcels once dispatched.
Shipping Protection / Insurance Cover: Where shipping protection or insurance has been selected, we will assist in resolving eligible delivery issues where possible, subject to the terms of the cover and courier investigation.
Customers must report delivery issues promptly so they can be reviewed with the courier.
Contact
For any issues relating to your order, please contact us using the online contact form on Retatrutide Store.co.uk.
We aim to respond within 48–72 hours during working days.
Important Notice
All products sold by Retatrutide Store.co.uk are intended strictly for research purposes only.
By placing an order, you acknowledge and agree to this Refunds & Returns Policy in full, including our no returns policy on research-use products and our store credit only refund policy, except where a monetary refund is required by law.