Refund policy

Due to the nature of our products, we operate a strict no returns and no refunds policy.

No Returns

We do not accept returns on any products.

This is to ensure product integrity, safety, and compliance with research handling standards.

All sales are final. We do not offer refunds once an order has been placed and processed.

Please ensure you are ordering the correct product before completing your purchase.

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery.

To review your claim, we may require:

Once reviewed, we may offer a replacement where appropriate. Refunds will not be issued.

It is the customer’s responsibility to ensure all order details are correct at the time of purchase.

We are not responsible for errors made during checkout, including incorrect products or quantities selected.

Once an order has been dispatched, responsibility depends on the shipping method selected:

Standard Delivery: No liability for lost or missing parcels
Tracked Delivery: We will assist in resolving delivery issues where possible

For any issues relating to your order, please contact us using the online contact form on our website.

We aim to respond within 24–48 hours.

All products sold are intended strictly for research purposes only.

By placing an order, you acknowledge and agree to this Refunds & Returns Policy in full.